All artwork must be sent to our email firstname.lastname@example.org alternatively if you are unable to send us such a big file we would recommend using a secure server such as WeTransfer. Don’t worry this service is completely free of charge and easy to process.
We can usually turn your order around within 2-3 working days, however, sometimes some orders may run late due to circumstances out of our control. Please rest assured we will keep you informed every step of the way, via our smart ordering system.
We do NOT offer returns on personalised items as these cannot be resold due to the nature of the product.
We use My Hermes as our courier to safely deliver your orders, these are usually delivered within 3-4 working days.